Customer Support Agent
Handles incoming queries, answers FAQs, escalates complex cases with full context.
$2/hr vs $4+/hr human
The problem
What this solves.
The problem
- Hiring is slow, expensive, and training takes months.
- Customer support quality is inconsistent across shifts.
- Your best people spend hours answering the same questions.
- Response times are measured in hours, not seconds.
- Scaling the team means scaling overhead linearly.
Who it's for
- Teams that need to scale operations without scaling headcount
- Customer-facing businesses with high query volume
- Internal teams drowning in repetitive questions from other departments
- Companies that want 24/7 availability without 24/7 staffing costs
What we build
Concrete systems, not slideware.
- Customer support AI that resolves queries without handoff
- Sales AI that qualifies leads and books meetings
- Internal knowledge agents connected to your docs and wiki
- WhatsApp AI for customer-facing workflows
- Multi-language AI agents (10+ Indian languages)
- AI copilots embedded in your existing tools
- Voice AI for phone-based support
- Agents that learn and improve from every interaction
Integrations
Systems we connect to.
We integrate with your existing stack. No rip-and-replace.
- WhatsApp Business API, Telegram, SMS
- Zendesk, Freshdesk, Intercom, HubSpot
- Slack, Microsoft Teams (internal agents)
- Custom web widgets and mobile apps
- Voice APIs (Twilio, Bland, Vapi)
- CRM systems (Salesforce, HubSpot, Zoho)
- Knowledge bases (Notion, Confluence, Google Docs)
- E-commerce platforms (Shopify, WooCommerce)
The process
How the build actually happens.
- 01
Define the agent
What does the agent do? What data does it need? What decisions can it make autonomously? We scope the agent's role precisely.
- 02
Train on your data
We connect the agent to your knowledge base, FAQs, product docs, and past conversations. The agent learns your business.
- 03
Build and test
We build the agent with guardrails, human-in-the-loop escalation, and conversation flows. You test with real scenarios.
- 04
Deploy with monitoring
Go live with conversation monitoring, accuracy dashboards, and escalation paths. No surprises.
- 05
Learn and improve
The agent improves as it handles more conversations. We tune, retrain, and expand capabilities monthly.
Pricing
Transparent, starting at a clear number.
You won't need to guess our pricing. Every engagement starts at a published number, scoped to your problem.
Starting at$2,500$2.5K–$10K implementation
Timeline2–4 weeks to first deploymentOngoing: $500–$2,500+/mo maintenance
Implementation cost depends on integrations, languages, and training data complexity. Monthly covers hosting, monitoring, model updates, and support.
- 24/7 availability without 24/7 staffing costs
- Sub-minute response time for 60–80% of queries
- Support team handles complex cases only — no more copy-paste answers
- Agent improves with every conversation, getting more accurate over time
- Multilingual support without multilingual staff
The team you're hiring
Your AI employees.
Each role replaces real, repetitive work — at a fraction of the cost of a human hire.
Sales Development Rep
Qualifies leads, sends follow-ups, books meetings. Never forgets a prospect.
$1.50/hr vs $3+/hr human
Data Entry Specialist
Processes invoices, forms, contracts. Extracts and validates data from any format.
$1.25/hr vs $2.50+/hr human
Research Analyst
Compiles market research, competitive analysis, and reports in minutes.
$2.50/hr vs $6+/hr human
Content Writer
Drafts blog posts, product descriptions, and marketing copy. You edit, it writes.
$1/hr vs $4+/hr human
Operations Manager
Monitors alerts, triggers workflows, manages schedules, and flags anomalies.
$2/hr vs $5+/hr human
Why Sitio Labs
Builders, not vendors.
- We've built AI products that serve real users daily (Mentzi, Etailers)
- Agents trained on your data, not generic responses
- Human-in-the-loop by design — the agent knows when to escalate
- Production-grade: monitoring, logging, accuracy dashboards from Day 1
- Built in India. Built for the world. The same studio that ships products for us ships products for you.
Questions/ 04
Honest answers.
Still unsure?
Write to us with what you are working on. You will hear back within 24 hours.
Start a conversationA ChatGPT chatbot gives generic answers. Our agents are trained on your specific data, connected to your tools, and can take actions (book meetings, update CRMs, process orders). They know your business.
Every agent has configurable guardrails: confidence thresholds, escalation rules, and human-in-the-loop checkpoints. Low-confidence responses are automatically routed to a human with full context.
Yes. We build agents that handle 10+ Indian languages and major global languages. The agent detects the user's language and responds accordingly.
Yes. Full source code, training pipeline, and deployment infrastructure are yours. No vendor lock-in.
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